1. What industries do you specialize in serving?
MD1 specializes in providing billing services for all types of medical providers, including nursing homes, rehabilitation facilities, outpatient clinics, ambulance services, and individual or group practices.
Our sister company, HR1, focuses on professional employer organization (PEO) services designed to streamline HR operations and reduce overall business expenses.
2. How can your services help my business grow?
MD1 submits clean claims to all payers daily to accelerate your cash flow. Any claims or charts requiring corrections are promptly emailed to you, and once updated, they are resubmitted without delay.
We also keep you informed about the status of the insurance panels your patients use, ensuring you know whether they are open or closed to new provider enrollments.
Every MD1 client receives access to a secure Continuum Dashboard, which provides real-time visibility into your revenue cycle data from any device with internet access. This includes claim submissions, EOBs, charge details, and accounts receivable segmented in 30-day intervals by payer. In addition, the dashboard features a variety of insightful reports to help you assess business performance, forecast trends, and strategically plan for future growth.
3. How do you ensure confidentiality and data security?
MD1 enforces two-factor authentication for all users, including MD1 employees, to securely access our servers and the Continuum Dashboard. In addition, our billing system requires both VPN access and two-factor authentication, ensuring multiple layers of protection.
All MD1 employees are HIPAA certified, and we provide a secure portal within your Dashboard for the safe upload and download of HIPAA-protected information.
The Dashboard is role-based, allowing you to control and assign access permissions within your organization to safeguard sensitive data.
MD1’s systems are certified to meet the highest levels of security compliance, ensuring your information is always protected.
4. How can I get started with your services?
The first step is to contact your Dedicated Client Liaison to schedule a webinar that will walk you through the features of the Continuum Dashboard and demonstrate how they can benefit your business. Simply use the email link on the site, and a Client Liaison will reach out to arrange your session.
After the webinar, you’ll sign the Client Services Agreement, and your Client Liaison will guide you through the onboarding process to get you started.